General Info


This General Info page is divided into a variety of subjects. You can find the hyperlinks to any of these subjects listed below for easy access.

  1. VAT
  2. Large Orders
  3. Cutting Specifications
  4. Shipping Details
  5. MATSA Reserves
  6. Product Selection Tips
  7. Shipping & Returns
  8. Conditions of Use
  9. Privacy Policy


All of our product prices have VAT excluded

Large Orders

Packing and Cutting of Large Orders May Take Longer

Cutting Specifications


  • Cuts will be 90 degrees +- 0.5deg.
  • Length will be +- 1MM (Measured with a tape measure)
  • For all cuts a Makita Cut-off Saw will be used
  • A deburr is done outside and a partial deburr is done inside
  • For precision assemblies: It’s suggested to order slightly longer than required and then cut or machine yourself

Shipping Details

a. Orders without profile cutting: Ship same day as payment is cleared by payfast (same day) or same day as direct EFT shows in our account as long as this is cleared by 13h00.
b. Orders with profile cutting: Profiles are cut once payment is cleared by payfast (same day) or same day as direct EFT shows in our account. Orders will ship once profiles are cut (dependant on cutting department workload).
c. Orders being shipped to major centres will be as per the service selected (next day or economy 3 day). Orders being shipped to non-major centres will take one additional day for shipping.

Cutting Cost

Cutting Cost is free of charge for every product within the Aluminum Profile category (for which you can specify a length).

MATSA Reserves

MATSA reserves the right to reject orders of cut profiles in cases where there will be excessive wastage (off cuts) in large quantity orders.

Product Selection Tips

a.) Type of Products:

1 = Aluminium Profile

2= Fastening Elements

3= Connecting Elements

4= Profile Accessories

5= Floor Elements

6= Panel Installations

7= Door and Window

8= Additional Accessories

1. Aluminium Profile Example of Naming:

Product Type

Sub Type

PG Size

Dimensions of Product

Number of slots

Product Type

Sub Type

PG Size

Dimensions of Product


2. Fastening Elements Example of Naming:


Product Type

Sub Type


Thread Size

3. Connecting Elements Examples of Naming:

Product Type

Sub Type

PG Size

Length x Breadth

Set Type

4. Profile Accessories Examples of Naming:

Product Type

Sub Type

PG Size

Length x Breadth

Set Type

Product Type

Sub Type

PG Size

Length x Breadth


5. Floor Elements Examples of Naming:

Product Type

Sub Type

PG Size

Length x Breadth

Hole Size

Product Type

Sub Type


Thread Size


6. Panel Installations Examples of Naming:


Product Type

Sub Type

Slot Size

7. Door and Window Examples of Naming:

Product Type

Sub Type


Set Type

8. Additional Accessories Examples of Naming:


Product Type

Sub Type

Length x Breadth

Type of Joint

Left or Right Hand

b.) Sub-type of product

(E.g. for Product type 2 (fastening elements) Sub Type 11=Pre-Set Nut, 12=Square Nut, 21=T-nut)

c.) Additional Information.

Additional info structure changes by product type but typically will include items such as:

i.) For Profiles

1. PG Profile e.g. 40 for PG40

2. Dimensions of product e.g. 040040 for 40mm x 40mm profile

3. Number of slots e.g. 4

ii.) For other products

1. PG Profile2. Dimensions of product

2. Thread Dimension e.g. M4, M5, M6, M8

3. Set Information egg ST, STG (Set G)

4. Colour e.g. BK=black, BE=blue, GY=grey, SE=orange

d.) Select the PG profile according to your needs – strength, weight etc.

e.) Check the ‘T Slot Size’ of the profile. T Slot sizes are 6,8,10

f.) Determine which additional elements are required.

1. Most elements are based on either PG profile and/or T-Slot size.

2. Look for ‘15/20/30/40/45/50 in the element part number to see which profile size it is suitable for.

3. Look out for 6 / 8 / 10 to see what slot size it is suitable for.

g.) Select details of additional elements – thread sizes, colours etc.

Shipping & Returns

Shipping keeps as complete an inventory as possible, however some items are offered on-order basis only or may be out of stock. This will mean that the delivery time will be slightly longer than usual. Due to products being imported, prices are subject to change, especially on items that are not in stock.

In the event of an extended delay in delivery time or price fluctuations, we will be in contact with you.

We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards. Should we exercise this right, you will receive a full refund with no deductions.

In-stock items are dispatched once payment is reflected on our bank account.



  • Items may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered.
  • If the item(s) are defective in any way this must be reported as soon as reasonably possible after the item(s) having been delivered to you and must be returned to us as soon as possible. The defective part may be subject to a Supplier test.
  • Any damage to a delivered must also be reported immediately.


Items purchased through our website are returnable within 30 days for a refund, subject to the following conditions:

  • Item(s) must be in original un-opened packaging
  • You must contact us for a Return Authorization before returning any item
  • Refunds will be issued in the same method of payment as the original payment
  • Return shipping charges are not refundable
  • Returns on items with free shipping will be refunded for the purchase price less the shipping cost originally incurred to send you the item(s)
  • The original invoice must be provided
  • Shipping charges ARE NOT refundable, unless an item was shipped to you in error.
  • In the event that an item requires warranty service, you will be responsible for all shipping charges to and from the warranty service centre.

Please contact us if you have any queries regarding shipping or returns.


Conditions of Use

Website Terms and Conditions of Use Relating to

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the SAWEBTRADE (PTY) LTD (“Provider”) website located at the domain name (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.


Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.


Online Payment – PayFast Payment Gateway

All online credit card payments are processed by the PayFast Internet Payment Gateway. Card Holders may go to to view PayFast security policies.


Updating of these Terms and Conditions

Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.


Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.


Choice of Law

This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Port Elizabeth High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.


Privacy Policy

E-Commerce & Privacy

The Website sells Automation Devices and Accessories online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

The User may visit the Website without providing any personal information.

The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc.

The Website uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation